• This policy covers how Jackson Galleries treats artifacts submitted to Jackson Galleries for: sale, consignment, trade, evaluation, appraisal, grading, or any other situation arising in which Jackson Galleries is not the owner of the items in question.
• This Policy is in addition to, and in some instances overrides, our General Terms and Conditions.
• This policy does not apply to the practices of companies that Jackson Galleries does not own or control, or to people that Jackson Galleries does not employ or manage.

Information Collection and Use

General

• Jackson Galleries collects information including photographs on any artifacts submitted when you use Jackson Galleries products or services. Jackson Galleries may combine information about you that we have with information we obtain from business partners or other companies. This collected information my be used later to prove condition of receipt of any item with a damage claim.
• When you submit any items we ask for information such as origin information specific to the item(s) submitted. For some services we may also ask for your address, phone number, Credit Card number, and other contact information. Once you use Jackson Galleries products or services, you are not anonymous to us.
• Jackson Galleries collects information about your transactions with us, including information about your use of products and services that we offer.
• Jackson Galleries automatically receives and records your contact information at the time of receipt of item(s) submitted.
• Jackson Galleries uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.
• For more information, see our privacy policy.

Accuracy of Evaluations

• Jackson Galleries assesses to the best of its ability, through the usage of current scientific methods and independent testing (when requested and purchased) to determine the veracity of an evaluation of authenticity or inauthenticity, the accuracy of its evaluations within the financial constraints of the cost of evaluation.
• In the case of an inconclusive result, due in part or in whole to sample contamination, cleaning, restoration, artificial coatings, or other unforeseen circumstance no evaluation will be recorded and the client will be refunded the price of service less return S&H and a second opinion from another qualified examiner will be recommended.

Evaluations

• Jackson Galleries will examine any item of purported antiquity at the request of the owner.
• Jackson Galleries will reasonably attempt to secure for storage the item(s) submitted to prevent damage or loss.
• Jackson Galleries will reasonably package and return ship the item(s) upon completion of the evaluation(s) in a manner befitting the specific item(s) within the financial constraints of the Return Shipping and Handling fee paid by the client.
• Please review our specific artifact related policies for more information

Items we will refuse

Jackson Galleries will refuse to evaluate, broker, or purchase and notify authorities if necessary upon receipt of:

• Items from a provable funerary context, in accordance with applicable law
• Human Remains - in part or in whole - regardless of origin or legality of possession
• Hazardous materials including items with a possible Biological-Hazard or liquids.
• Items containing in part or in whole restricted or illegal substances
• Illegally imported goods
• Stolen Goods

Laws

• Jackson Galleries operates in accordance with, and sometimes in cooperation with: International, Federal, State, and Local: Treaties, Laws, Ordinances, and Agencies

Confidentiality and Security

• We limit access to information about the results of evaluations to employees and trusted entities who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
• We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
• Jackson Galleries maintains a secure location with 24/7 Armed Response contractors authorized to use lethal force.

Evaluation Warranty

• Jackson Galleries makes no guarantee that independent examination will concur with the results of a Jackson Galleries evaluation. Currently there is no governing body or standards of practices with which to govern or gauge the accuracy of an authentication evaluation.

Limitation of Liability

JACKSON GALLERIES DOES NOT WARRANT THAT ANY SERVICES PERFORMED WILL MEET THE EXPECTATIONS OF RESULTS THE CLIENT MAY HAVE. IF YOUR USE OF OUR SERVICES RESULTS IN ANY COSTS OR EXPENSES, INCLUDING, WITHOUT LIMITATION, THE NEED FOR REFUND ISSUANCE TO A BUYER ON YOUR PART DUE TO A CONFLICTING EVALUATION RESULT, JACKSON GALLERIES SHALL NOT BE RESPONSIBLE FOR THOSE COSTS OR EXPENSES.

THE RESULTS OF ANY EVALUATIONS OR SERVICES ARE PROVIDED ON AN "AS IS" AND "AT YOUR OWN RISK" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. JACKSON GALLERIES, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS, AND THE WARRANTY OF FITNESS FOR PARTICULAR PURPOSE. ALTHOUGH JACKSON GALLERIES STRIVES TO PROVIDE THOROUGH AND ACCURATE EVALUATIONS, WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF EXAMINATION.

JACKSON GALLERIES DOES NOT MAKE ANY WARRANTIES AS TO THE RESULT OR OUTCOME OF USING SERVICES DESCRIBED OR PROPERLY FOLLOWING ANY INSTRUCTIONS, RECOMMENDATIONS, OR DIRECTIONS CONTAINED IN THE SITE MATERIAL.

Changes to this Policy

• Jackson Galleries may update this policy. We will notify you about significant changes in the way we treat items submitted by sending a notice to the primary email address specified in your contact information or by placing a prominent notice on our site.

Questions and Suggestions:

• Jackson Galleries is a fair and reasonable company. If you have an issue with Jackson Galleries, please contact Jackson Galleries and we will resolve it within our stated policies. If you feel that your inquiry has not been satisfactorily addressed, Jackson Galleries will attempt to locate an independent mediator to settle the issue.
• If you have questions or suggestions, please complete a feedback form or you can contact us at: