What This Policy Covers

• This policy addresses how Jackson Galleries treats Pottery-based (Fired and Unfired tempered and untempered Clay, Terra Cotta, Ceramic, glazed and painted) artifacts submitted to Jackson Galleries for: sale, consignment, trade, evaluation, appraisal, grading, or any other situation arising in which Jackson Galleries is not the owner of the items in question.
• This Policy is in addition to, and in some instances overrides, our General Artifact policy.
• This policy does not apply to the practices of companies that Jackson Galleries does not own or control, or to people that Jackson Galleries does not employ or manage.

Pottery Policy

• Jackson Galleries will examine any artifact made from Pottery at the owner's request.
• Jackson Galleries will not clean or expose submitted items to: solvents, surfactants, moisture beyond normal atmosphere humidity, radiation, or excessive sunlight, any Pottery materials submitted for evaluation excepting extreme cases where cleaning or sampling may be necessary through the course of examination or independent testing (as with Thermoluminescence) with the owner's permission.
• Pottery items are recognized in some cases as being potentially extremely fragile, and every attempt will be made to prevent damage.
• Jackson Galleries makes no guarantee that the item will sustain no-damage due to the evaluation and the submittor accepts any additional degradation or damage as a result of the evaluation, particularly in cases where sampling is necessary.
• In the case of Thermoluminescence testing, Jackson Galleries will recommend a professional restorer who might best restore the object in question.
• Pottery items which have been overcleaned, over-restored, over-painted, or other unforeseen circumstances which make optical examination impossible, no-opinion will be issued and Thermoluminescence testing will be recommended to the owner.

Confidentiality and Security

• We limit access to information about the results of evaluations to employees and trusted entities who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
• We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
• Jackson Galleries maintains a secure location with 24/7 Armed Response contractors authorized to use lethal force.

Changes to this Policy

• Jackson Galleries may update this policy. We will notify you about significant changes in the way we treat items submitted by sending a notice to the primary email address specified in your contact information or by placing a prominent notice on our site.

Questions and Suggestions:

• Jackson Galleries is a fair and reasonable company. If you have an issue with Jackson Galleries, please contact Jackson Galleries and we will resolve it within our stated policies. If you feel that your inquiry has not been satisfactorily addressed, Jackson Galleries will attempt to locate an independent mediator to settle the issue.
• If you have questions or suggestions, please complete a feedback form or you can contact us at: