What This Return and Refund Policy Covers

• This policy covers how Jackson Galleries treats products and services that Jackson Galleries sells through the course of operating a retail mail-order business.
• This policy includes service-specific refund policies covering our appraisal, authentication, and grading services, and any other services Jackson Galleries offers, as well as exceptions to the policy.
• This Policy is in addition to, and in some instances overrides, our General Terms and Conditions.
• This policy does not apply to the products or services of companies that Jackson Galleries does not own or control, or to people that Jackson Galleries does not employ or manage.
• This policy does not apply to artifacts purchased prior to January 1, 2005. Jackson Galleries changed ownership effective to that date. Any return inquiries concerning return agreements on purchases made prior to that date need to be made to the proprietor of Jackson Galleries prior to Jan. 1 2005. Jackson Galleries disavows all warranties or guarantees made prior to January 1, 2005. Artifacts purchased between January 1, 2005 and the current date are subject to Jackson Galleries return policy in effect at that time.

General Returns Policy

You may return new, unopened products sold and delivered by Jackson Galleries other than items sold through our Brokerage agreement within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error.

This page outlines the details of our returns policy rules and exceptions

• Items that are Not Returnable
• Partial Refunds
• Items returned for Authenticity reasons
• Orders Returned After 30 Days
• Exchanges
• Items Purchased from other Sellers
• In-Store Returns
• Product Specific Policies

Be sure to visit our Product Specific Policies section for more information on returns for the various branded product lines (microscopes, cases, other scientific devices).

Items that are Not Returnable

Jackson Galleries does not accept returns of the following items

• Service Products: Such as Authentication Evaluations or Appraisals.
• Artifacts of which associated paperwork (including certificates of authenticity from other authenticators) is not returned, or missing.
• Artifacts received in damaged condition. Artifacts received with damage will be returned to the buyer so they might file a claim with the shipper (i.e. USPS, UPS, FEDEX, etc.).
• Any product missing the serial number or UPC.
• Gift certificates.
• Used Medical Equipment
• Items purchased from sellers other than Jackson Galleries, including items which may originally have been purchased from Jackson Galleries, regardless of remaining return period between Jackson Galleries and original purchaser.

Partial Refunds

Partial Refunds will be issued for the following items

• Any item that has obvious signs of use.
• Any opened display case or frame purchased as new. A 15% restocking fee will apply.
• Any product other than artifacts not returned in the condition it was received.

Items Returned for Authenticity Reasons

• Jackson Galleries examines every item it sells for authenticity. Items returned for authenticity reasons must be accompanied by a formal report conforming to Jackson Galleries Standards of Evaluation reporting. A refund will not be made unless such a report accompanies the item. Please make your authentication firm aware of our requirements prior to shipping to them.

Orders Returned After 30 Days

• Orders that were delivered more than 30 days ago will not receive a refund. Items returned for warranty issues such as those due to craftsmanship or materials returned in the original shipping container will receive an exchange only if the remaining factory warranty has not elapsed. Please read the Product Specific Policy for your item.

Exchanges

• If you received a faulty item and need to exchange it for the same item, contact us immediately at 1-800-466-3836 to return the item for a replacement. If you would like to exchange an item for a different one, please return the original item in its original package to us. A 15% restocking fee applies to all items exchanged. If the item exchanged has a greater value than that of the replacement, a credit will be issued taking into account the restocking fee. If the item exchanged has a lesser value than that which it is exchanged for, the difference in price must be paid in addition to the restocking fee.
• If a like item is exchanged due to warranty issues, the remainder of the factory warranty replaces the warranty on the replacement item.
• Please note that it takes us 3 to 5 business days to process returns once they arrive at our office.

Items Purchased from Other Sellers

As the Jackson Galleries Web site offers items for sale both by Jackson Galleries and by third-party sellers, it is important in the returns process to know from whom the item was purchased.

• Jackson Galleries does not sell Artifacts. The Jackson Galleries Artifacts Brokerage service acts as an Escrow service for third parties wishing to market their artifacts while offering a no-nonsense approach to marketing authentic artifacts.
• All sales are conducted between the buyer and the third party. Jackson Galleries is not responsible for any refunds between buyer and third-party seller, other than those outlined in the Brokerage Agreement.
• If the item to be returned was not sold by Jackson Galleries, and the Jackson Galleries-Backed return period has lapsed as outlined in the Brokerage Agreement, you will need to contact the seller directly to follow the specific Merchant's return instructions to receive a refund if any.

In-Store Returns

• Items purchased from Jackson Galleries can be returned in person at our physical location, if they meet the terms and conditions of any other return. Items purchased from Jackson Galleries Brokerage sellers are subject to the individual merchant's return policy beyond the terms of the original sale.

Product Specific Policies

Certain items Jackson Galleries sells carry with them additional guarantees or factory warranties. Below are the Policies on each from the manufacturer

• Applied Scientific Devices Microscopes: 5 year warranty on craftsmanship and materials (excepting bulbs). Please return to Jackson Galleries for exchange.
• Meiji-Techno Microscopes and Devices
• LW Scientific Microscopes, Lab Equipment, and Devices

Questions and Suggestions

• Jackson Galleries is a fair and reasonable company. If you have an issue with Jackson Galleries, please contact Jackson Galleries and we will resolve it within our stated policies. If you feel that your inquiry has not been satisfactorily addressed, Jackson Galleries will attempt to locate an independent mediator to settle the issue.
• If you have questions or suggestions, please complete a feedback form or you can contact us at: