What This Shipping Policy Covers

• This policy covers how Jackson Galleries treats items that Jackson Galleries ships and receives, including items sent to Jackson Galleries by private individuals for any reason.
• This Policy is in addition to, and in some instances overrides, our General Terms and Conditions.
• This policy does not apply to the practices of companies that Jackson Galleries does not own or control, or to people that Jackson Galleries does not employ or manage.

GENERAL SHIPPING POLICY

• Our shipping charges are based on a flat-rate plus any additional charges for special handling or services requested. Packages of excessive weight requiring special packing will also incur an additional postage charge.
• Jackson Galleries custom-packs each item to ensure safety during shipping of fragile items.
• Jackson Galleries custom-ships each item to ensure compliance with Postal Regulations and policies of private shipping companies.
• Jackson Galleries offers U.S. Priority Mail (standard), U.S. Express Mail, and Federal Express shipping methods to all 50 United States.
• We also ship to A.P.O. addresses via US Priority Mail only.

General Receiving Policy

• Jackson Galleries makes no warranty or guarantee that items shipped without some form of signature-required tracking service will be properly delivered by the shipper.
• Jackson Galleries Shipping and Receiving Agents may at their discretion refuse items deemed to be shipped incorrectly, this includes items shipped via Parcel Post, Padded Envelopes, Damaged Packages and packages shipped without appropriate tracking services.

Damaged Goods Policy

• Owners of items submitted accept all responsibility for ensuring proper shipment and packing of any items sent to Jackson Galleries for any reason.
• If items are received by Jackson Galleries in damaged condition, the sender is contacted immediately to begin processing a Postal insurance claim when possible.
• Jackson Galleries makes no warranty on condition of goods returned to sender as a result of shipping damage or loss. As of 11/12/2006, Jackson Galleries no longer includes Postal Insurance in its flat-rate Return Shipping and Handling. Postal Insurance is available at additional cost payable at time services are rendered.
• In the case of a Postal Insurance Claim, the item will be surrendered to the USPS, and the owner will receive payment of the claim directly from the USPS.

DELIVERY AND LEAD TIME

• Since the U.S. Postal Service does not deliver on Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day order, leaving our offices on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.
  

Standard shipping

• Orders for services which have been completed, or for items that are in stock are usually shipped within 24 to 48 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm PST. If an order is placed before 12 PM PST, the order may ship out that same day.
  

Express shipping (Same/Next Day, 4-Day)

• These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 4:30 PM EST. If an express order is placed before 12 PM EST, it will usually ship out that same day.

Tracking Numbers

• Jackson Galleries will maintain records of shipping including tracking numbers where applicable.
• A valid email address is required for those wanting immediate notification of tracking information.

BACKORDERS

• Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur.
• Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.

INTERNATIONAL SHIPPING POLICY:

• International shipments are billed at a custom rate. All items shipped are sent in accordance with International treaty and current U.S. Customs regulations.

Questions and Suggestions:

• Jackson Galleries is a fair and reasonable company. If you have an issue with Jackson Galleries, please contact Jackson Galleries and we will resolve it within our stated policies. If you feel that your inquiry has not been satisfactorily addressed, Jackson Galleries will attempt to locate an independent mediator to settle the issue.
• If you have questions or suggestions, please complete a feedback form or you can contact us at: