Jackson Galleries Policy
Updated 5/15/2007

What This Page Addresses

• This Page addresses policies Jackson Galleries has set in place over the course of doing business as a service-related company for the public and private archaeological artifact-collecting community.
• This Page addresses policies Jackson Galleries has set in place over the course of doing business as a mail-order and web-based retail company.

General Policies

• General Terms and Conditions
• Refund and Return Policy
• Authenticity Return Standard
• Shipping & Receiving Policy

Artifact Policies

• General Artifact Policy
• Flint & Stone Policy
• Organic Material (Bone, Plant, Shell and Leather goods) Policy
• Pottery Policy

Questions and Suggestions:

• Jackson Galleries is a fair and reasonable company. If you have an issue with Jackson Galleries, please contact Jackson Galleries and we will resolve it within our stated policies. If you feel that your inquiry has not been satisfactorily addressed, Jackson Galleries will attempt to locate an independent mediator to settle the issue.
• If you have questions or suggestions, please contact us at:

Jackson Galleries
P.O. Box 1005
Mount Sterling, KY 40353
1-800-466-3836

What This Return and Refund Policy Covers

• This policy covers how Jackson Galleries treats products and services that Jackson Galleries sells through the course of operating a retail mail-order business.
• This policy includes service-specific refund policies covering our appraisal, authentication, and grading services, and any other services Jackson Galleries offers, as well as exceptions to the policy.
• This Policy is in addition to, and in some instances overrides, our General Terms and Conditions.
• This policy does not apply to the products or services of companies that Jackson Galleries does not own or control, or to people that Jackson Galleries does not employ or manage.
• This policy does not apply to artifacts purchased prior to January 1, 2005. Jackson Galleries changed ownership effective to that date. Any return inquiries concerning return agreements on purchases made prior to that date need to be made to the proprietor of Jackson Galleries prior to Jan. 1 2005. Jackson Galleries disavows all warranties or guarantees made prior to January 1, 2005. Artifacts purchased between January 1, 2005 and the current date are subject to Jackson Galleries return policy in effect at that time.

General Returns Policy

You may return new, unopened products sold and delivered by Jackson Galleries other than items sold through our Brokerage agreement within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error.

This page outlines the details of our returns policy rules and exceptions

• Items that are Not Returnable
• Partial Refunds
• Items returned for Authenticity reasons
• Orders Returned After 30 Days
• Exchanges
• Items Purchased from other Sellers
• In-Store Returns
• Product Specific Policies

Be sure to visit our Product Specific Policies section for more information on returns for the various branded product lines (microscopes, cases, other scientific devices).

Items that are Not Returnable

Jackson Galleries does not accept returns of the following items

• Service Products: Such as Authentication Evaluations or Appraisals.
• Artifacts of which associated paperwork (including certificates of authenticity from other authenticators) is not returned, or missing.
• Artifacts received in damaged condition. Artifacts received with damage will be returned to the buyer so they might file a claim with the shipper (i.e. USPS, UPS, FEDEX, etc.).
• Any product missing the serial number or UPC.
• Gift certificates.
• Used Medical Equipment
• Items purchased from sellers other than Jackson Galleries, including items which may originally have been purchased from Jackson Galleries, regardless of remaining return period between Jackson Galleries and original purchaser.

Partial Refunds

Partial Refunds will be issued for the following items

• Any item that has obvious signs of use.
• Any opened display case or frame purchased as new. A 15% restocking fee will apply.
• Any product other than artifacts not returned in the condition it was received.

Items Returned for Authenticity Reasons

• Jackson Galleries examines every item it sells for authenticity. Items returned for authenticity reasons must be accompanied by a formal report conforming to Jackson Galleries Standards of Evaluation reporting. A refund will not be made unless such a report accompanies the item. Please make your authentication firm aware of our requirements prior to shipping to them.

Orders Returned After 30 Days

• Orders that were delivered more than 30 days ago will not receive a refund. Items returned for warranty issues such as those due to craftsmanship or materials returned in the original shipping container will receive an exchange only if the remaining factory warranty has not elapsed. Please read the Product Specific Policy for your item.

Exchanges

• If you received a faulty item and need to exchange it for the same item, contact us immediately at 1-800-466-3836 to return the item for a replacement. If you would like to exchange an item for a different one, please return the original item in its original package to us. A 15% restocking fee applies to all items exchanged. If the item exchanged has a greater value than that of the replacement, a credit will be issued taking into account the restocking fee. If the item exchanged has a lesser value than that which it is exchanged for, the difference in price must be paid in addition to the restocking fee.
• If a like item is exchanged due to warranty issues, the remainder of the factory warranty replaces the warranty on the replacement item.
• Please note that it takes us 3 to 5 business days to process returns once they arrive at our office.

Items Purchased from Other Sellers

As the Jackson Galleries Web site offers items for sale both by Jackson Galleries and by third-party sellers, it is important in the returns process to know from whom the item was purchased.

• The Jackson Galleries Artifacts Brokerage service acts as an Escrow service for third parties wishing to market their artifacts while offering a no-nonsense approach to marketing authentic artifacts.
• All sales are conducted between the buyer and the third party. Jackson Galleries is not responsible for any refunds between buyer and third-party seller, other than those outlined in the Brokerage Agreement.
• If the item to be returned was not sold by Jackson Galleries, and the Jackson Galleries-Backed return period has lapsed as outlined in the Brokerage Agreement, you will need to contact the seller directly to follow the specific Merchant's return instructions to receive a refund if any.

In-Store Returns

• Items purchased from Jackson Galleries can be returned in person at our physical location, if they meet the terms and conditions of any other return. Items purchased from Jackson Galleries Brokerage sellers are subject to the individual merchant's return policy beyond the terms of the original sale.

Product Specific Policies

Certain items Jackson Galleries sells carry with them additional guarantees or factory warranties. Below are the Policies on each from the manufacturer

• Applied Scientific Devices Microscopes: 5 year warranty on craftsmanship and materials (excepting bulbs). Please return to Jackson Galleries for exchange.
• Meiji-Techno Microscopes and Devices
• LW Scientific Microscopes, Lab Equipment, and Devices

What This Shipping Policy Covers

• This policy covers how Jackson Galleries treats items that Jackson Galleries ships and receives, including items sent to Jackson Galleries by private individuals for any reason.
• This Policy is in addition to, and in some instances overrides, our General Terms and Conditions.
• This policy does not apply to the practices of companies that Jackson Galleries does not own or control, or to people that Jackson Galleries does not employ or manage.

GENERAL SHIPPING POLICY

• Our shipping charges are based on a flat-rate plus any additional charges for special handling or services requested. Packages of excessive weight requiring special packing will also incur an additional postage charge.
• Jackson Galleries custom-packs each item to ensure safety during shipping of fragile items.
• Jackson Galleries custom-ships each item to ensure compliance with Postal Regulations and policies of private shipping companies.
• Jackson Galleries offers U.S. Priority Mail (standard), U.S. Express Mail, and Federal Express shipping methods to all 50 United States.
• We also ship to A.P.O. addresses via US Priority Mail only.

General Receiving Policy

• Jackson Galleries makes no warranty or guarantee that items shipped without some form of signature-required tracking service will be properly delivered by the shipper.
• Jackson Galleries Shipping and Receiving Agents may at their discretion refuse items deemed to be shipped incorrectly, this includes items shipped via Parcel Post, Padded Envelopes, Damaged Packages and packages shipped without appropriate tracking services.

Damaged Goods Policy

• Owners of items submitted accept all responsibility for ensuring proper shipment and packing of any items sent to Jackson Galleries for any reason.
• If items are received by Jackson Galleries in damaged condition, the sender is contacted immediately to begin processing a Postal insurance claim when possible.
• Jackson Galleries makes no warranty on condition of goods returned to sender as a result of shipping damage or loss. As of 11/12/2006, Jackson Galleries no longer includes Postal Insurance in its flat-rate Return Shipping and Handling. Postal Insurance is available at additional cost payable at time services are rendered.
• In the case of a Postal Insurance Claim, the item will be surrendered to the USPS, and the owner will receive payment of the claim directly from the USPS.

DELIVERY AND LEAD TIME

• Since the U.S. Postal Service does not deliver on Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day order, leaving our offices on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.
  

Standard shipping

• Orders for services which have been completed, or for items that are in stock are usually shipped within 24 to 48 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm EST. If an order is placed before 12 PM EST, the order may ship out that same day.
  

Express shipping (Same/Next Day, 4-Day)

• These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 4:30 PM EST. If an express order is placed before 12 PM EST, it will usually ship out that same day.

Tracking Numbers

• Jackson Galleries will maintain records of shipping including tracking numbers where applicable.
• A valid email address is required for those wanting immediate notification of tracking information.

BACKORDERS

• Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur.
• Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.

INTERNATIONAL SHIPPING POLICY:

• International shipments are billed at a custom rate. All items shipped are sent in accordance with International treaty and current U.S. Customs regulations.

What This Policy Covers

• This policy addresses how Jackson Galleries treats artifacts submitted to Jackson Galleries for: sale, consignment, trade, evaluation, appraisal, grading, or any other situation arising in which Jackson Galleries is not the owner of the items in question.
• This Policy is in addition to, and in some instances overrides, our General Artifact policy.
• This policy does not apply to the practices of companies that Jackson Galleries does not own or control, or to people that Jackson Galleries does not employ or manage.

Flint and Stone Material Policy

• Jackson Galleries will examine any artifact made from a Flint or Stone at the owner's request.
• Jackson Galleries will not clean or expose submitted items to: solvents, surfactants, moisture beyond normal atmosphere humidity, radiation, or excessive sunlight, any organic materials submitted for evaluation excepting extreme cases where cleaning or sampling may be necessary with the owner's permission.
• Flint and Stone items are recognized in some cases as being potentially extremely fragile, and every attempt will be made to prevent damage.
• Jackson Galleries makes no guarantee that the item will sustain no-damage due to the evaluation and the submittor accepts any additional degradation or damage as a result of the evaluation.

Organic Material Policy

• Jackson Galleries will examine any artifact made from an organic material at the owner's request.
• Jackson Galleries will not clean or expose submitted items to: solvents, surfactants, moisture beyond normal atmosphere humidity, radiation, or excessive sunlight, any organic materials submitted for evaluation excepting extreme cases where cleaning or sampling may be necessary with the owner's permission.
• Organic Materials are recognized as being potentially extremely fragile, and every attempt will be made to prevent damage.
• Jackson Galleries makes no guarantee that the Organic material will sustain no-damage due to the evaluation and the submittor accepts any additional degradation or damage as a result of the evaluation.

Pottery Policy

• Jackson Galleries will examine any artifact made from Pottery at the owner's request.
• Jackson Galleries will not clean or expose submitted items to: solvents, surfactants, moisture beyond normal atmosphere humidity, radiation, or excessive sunlight, any Pottery materials submitted for evaluation excepting extreme cases where cleaning or sampling may be necessary through the course of examination or independent testing (as with Thermoluminescence) with the owner's permission.
• Pottery items are recognized in some cases as being potentially extremely fragile, and every attempt will be made to prevent damage.
• Jackson Galleries makes no guarantee that the item will sustain no-damage due to the evaluation and the submittor accepts any additional degradation or damage as a result of the evaluation, particularly in cases where sampling is necessary.
• In the case of Thermoluminescence testing, Jackson Galleries will recommend a professional restorer who might best restore the object in question.
• Pottery items which have been overcleaned, over-restored, over-painted, or other unforeseen circumstances which make optical examination impossible, no-opinion will be issued and Thermoluminescence testing will be recommended to the owner.